The Ultimate Car Rental in Iceland

Frequently asked questions

Been through all of the above information but still have questions? You're in luck! We've already answered most of the essential questions that pop up when traveling to Iceland for the first time.

• How can I pay for my rental?

  You can book your rental car via our online booking system. You'll be asked to pay a small amount (12%) of the total cost of your rental online, while the remaining balance will be paid in person when you pick up your car in Iceland. We accept Visa, MasterCard, JCB, Diners Club, CUP and American Express credit cards for the online payment. We use a secure SSL online payment gateway system powered by www.borgun.com to ensure a safe and secure online booking experience.

• What is included in the rental price?

  Every one of our rentals includes a comprehensive insurance package:

  - Collision Damage Waiver (CDW)
  - Super Collision Damage Waiver (SCDW)
  - Gravel Protection (GP)
  - Theft Protection (TP)
  
  

  On top of that, you'll get:

  - Unlimited Mileage
  - Local Taxes
  - Road & Carbon Taxes
  - Free Cancellation
  - GPS (with specific models)

• When and where can I pick up and drop off my car?

  You can pick up your rental car at:

  a) KEF Airport Office
  b) Reykjavik City Office.
  
  We offer a 24/7 pick-up and drop-off service to and from Keflavik Airport. The rest of our locations are open every day from 8 AM to 8 PM during the summer and from 8 AM to 6 PM in the winter.

• I booked a pickup at the airport, how do I retrieve my car?

  When entering the Arrival Hall at Keflavik International Airport, please look for the Car Rental Shuttle service and the Blue Car Rental logo. Our provider's office will be your second stop on its route. In case you do not see us, please call our pick-up phone service, open 24/7, by contacting us at +354 773 7070. They will escort you to your vehicle and complete the paperwork on site.

• How do your reservation and cancellation policies work?

  Booking confirmation:
  As soon as you make your booking, you will receive a booking confirmation. So please print it out and bring it with you to pick up your car. Please note: you will always need to show a valid credit card when you pick up your vehicle. It can be your card or any of the passengers' cards. However, the card owner must always be present.
  
  Booking cancellation:
  - If you cancel more than 24 hours prior to the beginning of the rental period, you will get a full refund.
  - If you cancel less than 24 hours before the beginning of the rental period or fail to pick up the vehicle, then the cancellation fee will be equal to the booking fee.

• Is my driver's license valid in Iceland?

  Driver's licenses from any EEA or Nordic country (including Faroe Islands) are valid in Iceland (all categories). Driver's licenses (B-category only) from other countries outside the EEA and Nordic countries are also valid as long as they come in English or are written in the Latin Alphabet; otherwise you'll need an International Driver's License.

• What documents do I need in order to pick up my car?

  A) Valid passport of the renter.
  B) Valid driver's license of the driver (issued at least 12 months ago).
  C) Valid credit card of one of the passengers.

• What requirements do I need to meet in order to drive a car in Iceland?

  To drive a car in Iceland, you'll need a valid passport, be at least 20 years of age (23 to rent a large or luxury car), and have held a valid driver's license for at least 12 months.

• Do I need to leave a deposit?

  Not at all. The only thing we need from you is a valid credit card. By signing the rental contract upon arrival, we will register your credit card information. This credit card authorization can be used to pay for other additional extras such as supplemental insurance, parking & traffic fines, damages, or any other costs that you accrue during your stay.

• What is the minimum rental period?

  The minimum rental period is 24 hours.

• What do I need to look out for when driving in Iceland?

  - Fording rivers.
  - Leaving paved roads due to harsh conditions or distractions.
  - Animals on the road.
  - Strong wind damage when opening doors.
  - Losing traction on gravel roads, especially when asphalt meets gravel.
  - Damage to wheels and tires by undetected flats.

• What are the F-Roads in Iceland?

  The F-Roads are the toughest, unpaved roads in Iceland, leading to the Highlands and many of the most amazing locations on the island. If you plan on taking on the challenge, don't forget you'll need a 4x4 rental vehicle!

• Should I rent an automatic or a manual transmission car in Iceland?

  That depends on the type of trip you have planned! Automatic rental cars are the easiest to use, reduce fatigue due to their comfort, and are better for difficult driving conditions; while manual rental cars offer greater control, are cheaper and consume less fuel.

• Do you provide studded tires during the winter months?

  Yes, we do. Our goal is to make our customers feel secure while driving around Iceland in wintertime, so from November to April, all of our cars come equipped with studded winter tires.

• If I bring the car back early, can I get a refund?

  Unfortunately, that is not possible, unless you let us know prior to pickup.

• How does the emergency breakdown assistance work?

  We offer 24/7 emergency breakdown assistance, which means you can call our emergency line at any time, 24 hours a day. +354 773 7070. If you have an accident or your car breaks down, we will, of course, replace the car with a new one of the same class. We offer a special Road Assistance waiver that you can add as an extra for 900 ISK per day that will have you covered no matter where your car breaks down, free of charge!

• Do you offer 'total protection' insurance and am I still insured when driving off-road in Iceland?

  Our Liability Waiver is our most complete insurance package. It reduces the liability amount for damages to zero. This includes damages covered by CDW/SCDW, GP, TP, Tire Protection and SAAP but also includes damages such as damage to the underside, wind blowing up the doors and water damages. Driving off-road in Iceland is illegal and can lead to heavy fines and even jail time. Our insurances do not cover intentional damages, damages caused by negligence or damages resulting from driving where prohibited.

• Am I guaranteed to get the rental vehicle I selected?

  We guarantee that you will receive a vehicle within the same or higher class as the type of car you selected. However, we cannot promise that the vehicle will be the same make or model which you initially picked.

• What do I need to check before dropping off my vehicle?

  When you drop off your vehicle, you'll need to:

  - Make sure it's clean inside
  - Fill up the gas tank and ensure the battery is fully charged
  - Spray down the outside with water if necessary, so that we can check for damage
  - Collect all of your personal belongings